Return/Refund/Exchange Policy

Thank you for choosing Forward Education! We are committed to providing quality products and ensuring customer satisfaction. Please review our return/refund/exchange policy outlined below:

1. Defective or Malfunctioning Parts

We guarantee the replacement of any parts that arrive defective or malfunctioning due to manufacturing errors.

To initiate a replacement, please contact our Customer Success team. The Climate Action Kit has a two (2) year warranty starting from the time you receive your product. [Submit a ticket here].

Provide clear images or videos showcasing the defect to expedite the process.

Replacement parts will be shipped to you at no additional cost.

2. Exchanges, Refunds, and Returns

We do not offer exchanges, refunds, or returns for reasons other than manufacturing defects.

Please carefully review your order before confirming the purchase to ensure it meets your specifications.

We encourage customers to reach out to our Customer Service team for any pre-purchase inquiries or product-related questions.

3. Return Authorization

All requests for replacements due to manufacturing defects must be authorized by our Customer Service team.

Unauthorized returns will not be accepted, and replacements will not be processed.

4. Conditions for Replacement

Replacement parts will only be provided for manufacturing defects and not for damage caused by misuse, neglect, or unauthorized modifications.

Please retain the original packaging for at least 30 days in case a return is necessary.

5. Shipping Costs

We cover the cost of shipping for replacement parts due to manufacturing defects.

Customers may be responsible for shipping costs associated with any returns that do not meet the criteria for manufacturing defects.

6. Refusal of Returns

We reserve the right to refuse returns, refunds, or exchanges that do not comply with this policy.

7. Contact Information

For assistance or to initiate a replacement request, please contact our Customer Service team here.

By making a purchase with Forward Education, you agree to abide by the terms and conditions outlined in this Return/Refund/Exchange Policy. We appreciate your understanding and cooperation.

Forward Education